A FinTech company was facing bottlenecks in their interdepartmental collaboration and employee onboarding processes, resulting in delays and a poor user experience. To address this issue, a robust and scalable integration was built between Workday and ServiceNow, and workflows were created to trigger various onboarding tasks. Role-Based Access Control (RBAC) logic was integrated into the workflow to grant employees access to necessary systems based on their title and location. As a result, the client achieved a 50% reduction in turnaround time for completing the process and generated more meaningful KPIs for continual improvement.
Simplifying collaboration for the client to enhance candidate experience
Client Domain: FinTech
The Client Requirement:
A FinTech company approached us with a requirement to promote interdepartmental collaboration and automate tasks to enhance the user experience during employee onboarding and cross-departmental processes.
The client needed an efficient way to manage incidents that would allow for quick response times and issue resolution, while also leveraging their existing CMDB to track CI status. The previous process was manual, which made it difficult to prioritize and track incidents in a timely manner.
The client was now able to complete essential onboarding tasks quickly, resulting in a better user experience for new employees. It modernized the workflow, making the process transparent. It also enabled the client to generate more meaningful key performance indicators (KPIs) for continual improvement. Overall, the solution we provided helped the client achieve their goal of promoting interdepartmental collaboration, automating tasks, and enhancing the user experience during employee onboarding and cross-departmental processes.